Reply To: Can’t get a refund

[Carlos]

stevenhp1987 wrote:

Closed my VS card last year. Had a large refund of over £10k hit it after the last monthly statement and points sweep.

Rang them up and they wanted me to send in bank statements for the account it was going to via snail mail to get it back.

If it’s a few quid they will probably just do it over the phone.

Was that £10k+ refund intentional?