Reply To: Two companion vouchers cause headaches for BA traveller

[NorthernLass]

There haven’t been changes to actual rules or system. The old and the new companion vouchers are different products and BA’s IT can’t deal with the complications this causes. But there have been IT issues using the vouchers for a very long time so it shouldn’t come as a surprise really that there are problems like this (e.g. not being able to use the vouchers in 2 parts for outbound and inbound).
I might also submit a complaint for 20k euros as it annoyed me that you can’t use the “extra availability” feature for more than 2 people and this wasn’t made clear either!