Reply To: Will Virgin refund & compensate for Delta downgrade?

[marks7389]

Personally I would push this with Virgin.

EC261 is irrelevant here. The point is your wife paid Virgin Atlantic for a service which was, presumably, all legs in business class, and that’s not what she received. In respect of that leg, the service was not as described and I would therefore ask for a partial refund to reflect that. I doubt she will get compensation as such. This is about a discrepancy between the service she paid for and the one she received. Her contract was with Virgin Atlantic as that is the organisation she paid for the flights.

Working out the refund owed could be challenging though.