Reply To: Options on overbooked flight

[marks7389]

If you’re not getting anywhere, email shai.weiss@fly.virgin.com clearly stating what has happened and what you’d like them to do (after researching the options yourself in line with the suggestions above).

If you can find something that works with Virgin/Delta/Air France/KLM you’ll probably find it easier. BA and American both offer direct services though I suspect they will strongly resist that.

There’s a whole document here as to the CAA’s view on acceptable options:

https://publicapps.caa.co.uk/docs/33/Re-routing%20Guidance%20(CAP2155).pdf

Their Executive team are very good at sorting things out if you’re getting a “Computer says no” response from customer services contrary to your EC261 rights.