Reply To: Shocker with Lastminute.com

[JDB]

hingus2000 wrote:

Thanks again all.

Letters have gone this morning to BravoNext in Chiasso and to LMNext at the address linked above. I’ll try and find various email addresses (CEO, Investor Relations, etc) to forward email copies too as well later.

The T&Cs are quite helpful in so far as it explicitly states that the confirmation email is proof of the contractual relationship between us.

It really is (or will be) an open and shut case of breach of contract. I’m a solicitor myself so not shy to pursue them, I’d just rather have avoided the hassle.

T&Cs helpful, but who is the contracting party? Emails: corporatepr@lastminute.com and investor.relations@lastminute.com. The firstname.lastname format appears to be what LM uses. If you google it, you will find the personal telephone numbers for IR/PR. For the management one of LC’s addresses is: luca.concone@solarinvestmentgroup.it On one of those subscription sites that claims to offer emails, others are luca.concone@me.com and lucaconcone@gmail.com but no idea if these work.

If you have time, I would write to the CMA – it really ought to be unacceptable for LM to market so actively to UK consumers yet attempt to hide behind a Swiss company if anything goes wring. I had a similar issue with Viator last year, eventually wrote to CEO and got a very arsy email from their general counsel basically telling me to F off, no responsibility for third party services, exclusive jurisdiction in New York, they would apply for strike out if any claim issued plus other aggressive nonsense. Sent LBA to UK registered office which was helpfully also the address shown on my Amex statement pointing out all the reasons why this was an English contract and MCOL wouldn’t be too interested in attempts to deny jurisdiction. Three days later got a call from a CS agent asking how they could pay me the £460 sought.