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Forums Payment cards American Express Refusal to honour statement credit offers Reply To: Refusal to honour statement credit offers

tw33ty 193 posts

Amex have been terrible at sorting credits for me. I have a zero tolerance.
– complaint
– when inevitably declined, then escalate to ombudsman (at ~£700 cost to Amex)
– complaint resolved in my favour at Cashback + £50 time and effort for each credit I’ve escalated. I’ve done it for several £5s previously.
Total waste of Amex’s time. At £50 per complaint it is not a waste of my time. But you’d think they’d learn.

Wasn’t there someone who posted last year that Amex closed his account down after doing lots of complaints about missing cashback and doing complaints to the ombudsman.

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