Reply To: InterContinental Rome Ambasciatori Palace

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chelseafifi wrote:

Well I have got absolutely nowhere with my end of March booking, I did two IHG in app chats early Feb, they rang hotel and spoke to “Alice” who confirmed absolutely the hotel would be ready and open for my stay, I was not to worry. I then called IHG and was on phone for over hour whilst they looked into if hotel would be open end March, they said they had been told to move guests to Indigo, ended up getting cut off on phone before anything was resolved, no return call, even though they had taken my number in case the line dropped. I have now emailed 3 times and it’s just getting worse the customer service. Basically Indigo is fully booked for my dates, they are recommending Holiday Inn or Crown Plaza!!!
I am Diamond status and joined Ambassador only cause I had this hotel booked!
I’m loosing the will on this one, I’ve now booked a little B&B for our stay.

Send an email to IHG CEO and ask them to pay for the bill of a new hotel. You won’t get anywhere with CS. If you want your case be heard louder write a bad review on TA or post/comment on their social media preferably under a cheerful promo post.