Reply To: InterContinental Rome Ambasciatori Palace

[DonLee]

An email from InterContinental Danang Sun Peninsula shows how they are going to do when they couldn’t fulfil the booking.

Our records indicate that you recently booked a Reward Night reservation(s) at the InterContinental Danang Sun Peninsula Resort. Due to a high number of Reward Night bookings at this property, we are offering select members a Free Night Certificate in exchange for cancelling their Reward Nights) at InterContinental Danang Sun Peninsula Resort. In order to receive your Free Night Certificate, please cancel your current Reward Nights) reservation at InterContinental Danang Sun Peninsula Resort by April 5, 2023.
You will receive a Free Night Certificate for each Reward Night you cancel. The Free Night Certificate is valid to use for up to 370 days from the date the certificate is deposited into your IHG One Rewards account and at any IHG Hotel & Resort (with a point redemption amount of 100,000 points or less)*. If you choose to cancel your Reward Nights, your Free Night Certificate(s) will be deposited by April 21, 2023.