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Forums Payment cards American Express Amex card suspended and then cancelled Reply To: Amex card suspended and then cancelled

alig4th 322 posts

I don’t see how a private company should be forced to justify whom it chooses to do business with…
As to “gaming” – it’s the card user who knows best whether or not they game the system. I for my part am glad that card issuers don’t allow themselves to be gamed over, each in their own definition, and leave disruptive customers to be dealt with…

Agree with the first statement to a point, and that’s fine at sign-up, but to be cancelled as a customer – especially by a financial product – could be quite worrying to an individual who doesn’t know what they’ve supposedly done to be cancelled… “Have I been the subject of fraud? are other companies seeing the same thing AMEX did and are going to cut me off? will this impact my upcoming mortgage?”.

On your second statement, yes, glad they don’t allow “true” gaming, but it does risk other customers who AREN’T disruptive, just using the offers AMEX gave them getting caught up, which leads to the issues I’ve said above. If they could just say “we judged you abused Shop Small” or something (not even needing to say WHAT they deemed that abuse to be) would be useful to know

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