Reply To: Flight delayed and moved to flight on lower class

[Ori]

Andrew. wrote:

Ori wrote:

Thanks. EasyJet, and in fact BA had a flight land and hour before mine was scheduled to land, but it was my flight that was cancelled 7 hours before so can’t be because of weather…..well maybe indirectly as they had staffing issues that couldn’t be moved?

I’m just not impressed with BA leaving people stranded with no way of actually speaking to them. It’s very poor.

I was travelling alone. What if I was a family of 4 or 5. Stranded in Geneva and just told “book yourself a hotel”. What if I couldn’t afford it?

BA Is supposed to be a premium airline.

You were in a first world City on a day when high winds made landing safely difficult at your destination, a major international airport airport.

Lots of anxious “what ifs” there.

Given what you have written, if you were asked if you were “resilient” at a job interview do you feel now you could honestly reply “yes”?

What a patronising comment.
Yes it’s first world problems. However, my point was of poor customer service.
Yes I was able to quite happily sort my situation out because I have the means and ability, but others aren’t always able to. A large family or maybe someone vulnerable?

British airways is a premium brand and to just not help people when they cancel flights is shockingly poor.
Phone lines that you can’t get through. As I said, I’m fine, but where is the help for those who aren’t able?