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Jamjaw 37 posts

Just had the below email:

Your complaint about Creation Financial Services Limited

Thank you for your patience while we’ve been progressing your complaint. As you’re aware we’ve been having regular discussions with Creation Financial Services Limited (Creation) to ensure an outcome that is fair and reasonable in the circumstances.

Throughout these conversations, Creation have provided additional information and it’s been important to take this into account for the individual circumstances of each case. As a result of our conversations with Creation, we’re pleased to let you know that Creation have made an offer to resolve your complaint.

The offer Creation have made will depend on the type of account you held with them. I’ve explained more details below.

Background

The closure of credit card accounts with Creation affected two of their credit card products which provided associated benefits.

IHG Rewards Club Premium Credit Card – customers were able to earn IHG Rewards Club points, and Anniversary Night Vouchers for an annual account fee
IHG Rewards Club Credit Card – customers were able to earn IHG Rewards Club points

Offer from Creation

For any customers who held an IHG Rewards Club Premium Credit Card, Creation have offered to

refund the unused proportion of the account fee on a pro-rata basis,
transfer the outstanding IHG Rewards Club points to their IHG account, and
grant Anniversary Night Vouchers for eligible customers.

For any customer who held an IHG Rewards Club Credit Card, Creation have offered to

transfer the outstanding IHG Rewards Club points to their IHG account.

I would be grateful if you could let us know whether you accept the offer from Creation in full and final settlement of your complaint by 31 March 2023.

If we don’t hear from you by then, we will assume your acceptance of this offer, ask Creation to action the settlement and close your complaint.

Next steps
If you would like to accept Creation Financial Services Limited’s offer, please let me know by 31 March 2023 and I’ll arrange for Creation Financial Services Limited to get in touch with you.

If you are not happy with the offer, please let me know why by 31 March 2023 and we’ll continue to investigate.

Kind regards

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