Reply To: BA JFK flight cancelled, automatically rebooked to EWR

[NorthernLass]

Make timed and dated notes about who said what and when – this was really helpful for me a few years ago when BA tried to deny that the air con unit on our plane was broken and blamed the delay on the failure of JFK staff to supply an airbridge! I had to go to CEDR in the end but BA caved at that point and paid up.