Reply To: Applied for 70k BAPP through BA site, got rewarded only 35k

[Skywalker]

Rob Burgess wrote:

JDB wrote:

Resolution has not been assisted by a raft of people who had applied when Amex launched the 35k promotion subsequently discovering they could have got 70k had they applied via BA, then claiming they did go via BA.

I can confirm that we spent some time liaising with Amex on behalf of two readers who contacted us to say they had got 35k but used the 70k link. It turned that both were not telling the truth, having applied the day before via the 35k link, and we lost considerable face with Amex because of it.

You’ll find we won’t be taking up any more reader issues with Amex for the forseeable future.

@Rob It’s a shame because IT glitches and mistakes do genuinely happen in reality, and when they do, it is very useful/helpful to have someone like you who is close to the action and who is able to contact the companies when things do go wrong.

But there’s always a minority who make it bad for the majority 😑