Reply To: EC261 Claim on multi carrier booking

[points_worrier]

Regardless of whether it is one ticket or not:
– you are entitled to rebooking under Article 8 EC261 – this would include on another carrier on the same day if they did not offer you a flight on their services., They should pay the £400, assuming it is the same class.
– you will also be entitled to compensation under EC261 in addition unless it was due to exceptional circumstances. This will either be the full EUR600 if on one ticket, or less if just DUB-LHR was on one ticket.

If it was on one ticket:
– the subsequent trip to Burundi (or the return) may be cancelled because you did not take your first outbound flight. You should be able to contact them to rectify this.

@JDB – there is no requirement whatsoever for the passenger to contact the airline to arrange rerouting. ECJ rulings, backed up by CAA guidance, have made clear that the onus falls solely on the airline to contact the passenger, and must document how they have attempted to do so. I agree it will make your life easier to try and contact them.