Reply To: booking.com hotel refusing a cancellation request for non-refundable booking

[JDB]

masaccio wrote:

Alex G wrote:

Presumably, you have booked and paid for a hotel room, which is still available to you. You have not booked and paid for a meal in the dining room?

So they are still offering what you booked and paid for.

Unless this is a country house hotel in the middle of nowhere, there will be other places where you can go to eat.

It is in the middle of nowhere (as in the middle of Dartmoor). They do have an alternative restaurant, but not the one listed in my booking confirmation.

It’s the perils of booking via an agent who can’t reasonably be expected to know when the restaurant and indeed any other facility is open. I’m quite sure that had you booked directly, the hotel would have matched the rate and much more if correctly approached and then you could have ascertained re restaurant if that was an important feature. It seems to be in the gift of the hotel as to whether you can get a refund or perhaps offer a suitable inducement.