Reply To: Ever argued @ Front Desk whether you’ve paid? (booked via Expedia|Hotels.com)

[meandthekids]

This happened to me last month and it was the most stressful experience. Hotel said we hadn’t paid. Hotels.com said we will deal with it with hotel, hotel kept contacting us and harassing us to pay or get Hotels.com to contact their revenue manager. It was for a £6k holiday so it was hugely stressful and really messed up The whole experience. I think they sorted it the night before we checked out and hotels.com did keep referring to the virtual card but I didn’t know or care- just wanted it all resolved. It’s the first time it has happened to us in probably 200 nights or so we have booked with Hotels.com.