Reply To: Important changes to your IHG One Rewards Premium Credit Card – closing

[WillPS]

When Tesco Bank screwed the pooch on their application of Cash Advance fees for Curve usage, I was multiple times told that I would have been sent a letter (I wasn’t). I challenged them to find a copy of this letter with my name and address on, and they were unable to do so; with nonsense like ‘we don’t keep copies of all correspondence’ (they do). The FOS pushed them on this and they conceded eventually that no letter had been sent.