Reply To: Vueling: Purchased extra seat but seat was then occupied

[Lady London]

NorthernLass wrote:

You still haven’t said what you did at the time – take crew details/pictures/any other evidence? Otherwise it’s always going to be your word against theirs.

But if you’ve not complied with the Ts and Cs by checking in in person then you’re very unlikely to get anything anyway.

It depends if the requirement to check in in person and not online was made very clear to you. If it wasn’t pointed out very clearly at the time you purchased the comfort seat then it’s not reasonable to impose this as a condition.