Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs British Airways Executive Club British Airways offering (near) free cancellation on Avios bookings Reply To: British Airways offering (near) free cancellation on Avios bookings

yonasl 948 posts

I had LHR-BCN-LHR booked in Economy reward flight saver for 2 adults (£70)

I wanted to amend the date of the outbound which it wouldn’t let me do online as there were only Business seats available. I therefore made a separate business class booking (£50) for the outbound and called BAEC to cancel the outbound.

I have been charged £35pp (total £70) change fee for doing so. So I got a £35 refund of the original outbound charge but essentially have ended up paying £35 more for the privilege as it’s classed as an amendment rather than a cancelation to cancel one sector.

I read online that I shouldn’t end up paying more if the taxes are less than £35 which they clearly were. Have I been over-charged?

You pay £35 for cancelling an Avios flight. This is taken from what you already paid so:

– If you paid £100 and avios: you get the avios back and £100 – £35 = £65 back
– If you paid £10 and avios: you get the avios back and £10 – £35 = £0 back
– If you paid £0 and avios: you get the avios back and £0 – £35 = £0 back

What BA has done here:
– You paid avios and £70 for a return ticket in Y
– You then paid avios and £50 for a new ticket in J
– BA cancelled one of the Y legs and charged you £35 so refunded £70-£5 = £35 (and the avios)

This is correct, you cannot “amend” a ticket, it needs to be cancelled and rebooked.

The amount you paid, while called “taxes & fees” is simply a £ amount made up by BA.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.