Maximise your Avios, air miles and hotel points

newel 28 posts

Same thing happened to me a month ago and I called BA and got sent round the houses. Eventually found someone competent who solved it for me (actually sent in feedback for them given how grateful I was).

Try using your executive club number instead of your email as the login ID. I have no idea why this works but it did for me! Password of course would be the same given it’s the same account.

Thank you @newel!!
Your suggestion worked a treat. I even went as far as changing my password on previously, but using BAEC number seemed to work straight away.

Now I have the dreaded 25 unread notifications in the app which I’ve never been able to clear since the app was redesigned.

Glad it worked for you as well. I also did a password change before eventually biting the bullet and calling BA. Has been working since then but have to use executive club number every time for the estore or avios purchases

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