Reply To: Account lockout last night, and BA does not know why

[flyoff]

I had the same unlock email and no prior messages from BA. After wasting my time on twitter and calling the executive club and getting nowhere, I received a very quick response to a complaint I completed on the BA website. They asked me to change my password and respond to say this had been carried out. I still don’t have access yet though to my account. The main body of their email was a copy and paste as the font didn’t match their introduction so it seems they have put some thought into managing this better.