Reply To: BA cancelling flight BA164 and refuses to pay expenses – what are my options?

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NorthernLass wrote:

@JECHIEL says they were told by the BA rep to make their own arrangements so it sounds as though re-routing was ruled out at the start. I would have thought that if a letter was handed out stating that the flight was, in fact, cancelled, it shouldn’t be expected that pax would then hang around to check that it wasn’t actually just delayed.

Obviously it would be helpful to see a more detailed account of the incident.

What BA rep said is still hearsay unless there is a concrete proof.

I would also like to know at what point the cancellation letter was received and the exact contents and whether OP actually checked in whether online or at the airport.

I can see from FR24 that the flight was delayed on arrival by less than 3hrs.