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Forums Frequent flyer programs British Airways Executive Club BA cancelling flight BA164 and refuses to pay expenses – what are my options? Reply To: BA cancelling flight BA164 and refuses to pay expenses – what are my options?

JDB 4,519 posts

@JDB for future ref. Is it admissable to record video/audio the conversations you have with airline reps?

It would depend on the country you are in, but in general, no not without the permission of the other party. I would be quite wary anyway; if discovered, it could cause very extreme responses in some people and in many jurisdictions. You really shouldn’t need any sort of recording to make a successful claim.

Also, as @meta helpfully pointed out above, it’s important to distinguish between first hand evidence and hearsay evidence. Many people here seem to think that because someone said, for example, that crew sickness was the cause of a delay (ie hearsay), they suddenly have a claim from the EC261 ATM.

This thread is unfortunately an extreme example of exactly how not to go about dealing with what would have been a valid claim in Israel and the UK (or no claim needed at all) if handled correctly.

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