Reply To: Who has received the 100,000 Avios?

[RCHammer]

Geoggy wrote:

Luca M wrote:

Sorry, I have been travelling and busy with work. You raise a complaint as normal but it gets assigned by default to the complaint team dealing with Premier customer as a priority (it is still slower than it use to be)

@Geoggy did you actually meet the T&C of the offer? (E.g. opened at least one of the two required products during the offer term and kept both for 4 months?) if you did not (e.g. you already had both products before the offer was launched) Barclays can argue that you did not meet the t&c and that you were at no loss as you already had the products, and the communications sent was from general information (unless there was clear reference to one of the accounts in question) and FOS would likely side with Barclays.

Long story short – I applied for the card 2 days before the offer was advertised here. I hadn’t even got the card so I called Barclays to ask what my options were. They said I could cancel the application and wait 6 months. After a to and fro he went off to speak to a manager. Then he came back with “good news, we can offer you the 100k if you meet the ts and cs” – i did, and I had 2 subsequent emails from them telling me I was “on the way to 100k Avios”

Then I had numerous messages from chasing the points saying I was eligible, including a formal complaint letter.

Barclays simply refuse to listen to that original call. They’ve reopened the complaint, checked the date of my card application and said go away here’s an FOS leaflet.

I haven’t closed my account or changed anything since converting the current account to Avios rewards and applying for the Barclaycard Avios