Reply To: BA flight cancelled. Downgraded from Club to Traveller on earlier flight.

[BA Flyer IHG Stayer]

This is confusing. In the post above you say you’ve been offered nothing for the downgrade but in this post on page 2 08.55 31st August you wrote this

However they are offering nothing for downgrade reimbursement as they say they have refunded me 46250 avios and £160 in taxes

Surely this is all part of the same claim?

I hope your submissions to CEDR are clear because they only have limited time to work this sort of stuff out themselves.

If BA say “we have already refunded x amount” and you can’t clearly articulate what you originally paid, what you are claiming, what you’ve already been reimbursed and a balance owing figure then the arbitrator will side with BA even though it might not be the correct figure because they have made the more lucid case.