Reply To: WestJet Refused to Check Me In – Help with insurance

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You will always be able to claim government taxes even if a no-show. Sometimes they might charge an extra admin fee. It’s probably a very small amount, but still you should claim that before going to the insurer.

The OP seems to have had two separate tickets booked and the flight in question was to US only. So no the UK legislation does not apply. I also don’t think US legislation applies, just the Canadian.

You might be able to claim under missed connection if travel insurance has a provision for it and depending on the terms (how much time you left in between). You’ll need some proof. I suggest writing to Westjet Customer Service and asking for it explaining the situation and be clear that it’s for insurance purposes.