Reply To: Cancelled BA flight

[JDB]

@yonasi there are two key errors in the above.

1) What you refer to above is about delay compensation and is not the way cancellation operates and in this instance the only compensation that could be claimed.

2) Not all technical faults are excluded under ‘extraordinary circumstances’ – each case has to be assessed on its own merits and there are now plenty of decisions that give guidance as to what’s allowed or not allowed. However, overall while staffing issues are, per the latest CJEU and Court of Appeal decisions, always considered to be inherent within an airline’s ordinary activities and operations but technical issues may not be.

In this particular case, the emergency nature of the incident may assist BA.