Reply To: BA flight cancelled. Downgraded from Club to Traveller on earlier flight.

[JDB]

@Lady London – there is no evidence in @secretsanta’s post to say BA refused to provide any alternative in First. He says he offered to go via any other gateway and BA was supremely unhelpful. That’s very different; words matter in these cases. Critical though you are of BA, if you ran a business and had all these people claiming against you, I wonder how you would act! Would you just pay every claim? I think one has to try and look at these things a bit dispassionately to provide help or answers rather than just railing against them. It’s actually a cracking argument for CEDR, perhaps less so for MCOL. If you had come up with such creativity in your line of business, you would be very pleased with yourself!