Reply To: Bumped

[SamG]

BarclayHouseLondon wrote:

Tx for all this excellent advice.
Is there a way to do these 3 requests to BA by email vs the long form online? I started a form and it cut out after 15 minutes of clicking through, typing etc.; super frustrating.
Why we had to use the water taxi—ran out of time for public transport and Marriott boat shuttle from San Marco.
We were held up at Venice airport waiting to report our ‘lost’/ie not arrive baggage. I texted and rang the JWMarriott concierge as we waited. It was a long queue. Then we had to ring the concierge again, and he explained that he would only book the water taxi once we were at the actual water taxi gates 7 and 8. It then took us a solid fifteen minutes to walk, slowly, there.
Then I had to ring the concierge and only then would he order the water taxi, literally asking me my surroundings to prove I was at the appointed location. Ok, I understand why they require this, but then we had to wait 35 minutes for the water taxi to arrive.
All first world problems, I know.

That makes sense but I agree – I suspect you’re trying to write too much.

You just need to write

“I was booked on BA596. You overbooked and moved me to BA598. You did not load my checked bag on either flight which I had to report missing to your handling agent which took over an hour. I was due to take public transport but this was not viable due to the later arrival and lost luggage report. Please reimburse my taxi of €175 – receipt attached.”

That’s it

Another one that says

I was booked on BA596. You overbooked and moved me to BA598. You owe me £110pp

Then one very similar for your lost items

The less words you write the quicker it is for someone to read it and pay you rather than either misunderstanding it or having to refer it

Out of interest had you booked assistance? I’d be surprised if they bumped someone that did!