Reply To: 4 hours on phone to book reward flights?!?

[Alex G]

Took less than 20 minutes on Sunday to reserve a complex itinerary – two reservations, four flights. But when I got the email to call back as they had priced it up, it took 67 minutes for the agent to take the payment! The reservations were already there with references, and I could see them on line.

After they were all paid for, I noticed that my first flight is for a day later than I had originally requested. Looked like I might have been able to change it on line but we have stuck with it. (3 nights in Singapore instead of 4.)

BA (IAG) really need to invest in decent IT. It must be costing them a fortune to have agents spending 85 minutes to process bookings like this. They should make it possible to book open jaw and multi carrier redemptions online.