Reply To: What happens when Avios get the tax and fees wrong ….

[gritts]

Just as an update. After advice here, emails to the big boss and others at BA and contact with American Express, a BA representative just called me. Still no refund, still no idea when I will get a refund, still no idea why they think this treatment of a customer is acceptable, but at least It’s been confirmed I appear to still have an unresolved case and a named person might actually be trying to get it resolved for me. It’s been 102 days since I opened the case.

THANKS FOR ALL THE HELP.