Reply To: Virgin Flying Club account cancelled

[AP11]

Rob Burgess wrote:

Hi

If you transferred the Amex points from a card which was not in your name then Virgin will treat it as a clear case of you ‘buying’ points via a mileage broker. Your account will not be reinstated.

(Virgin also knows something you don’t know – whether the same Amex account, if it isn’t yours, has been used in the past to send points to other Flying Club accounts. This is very easy for them to spot.)

There is nothing else I can see which would have caused this. Virgin is very ‘hands off’ with account closures compared to many airlines.

Clearly it seems Virgin knows nothing as till date they haven’t been able to give me a legitimate reason for cancelling the account and my flight. They are still liaising with their internal team to resolve this. I have provided them all the proof of all my transaction and they now seem to be scrambling to find a reason why this was done.

Any recommendation who I can reach out to as the Executive team is using the same dumb excuse for last 18 days now.