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AL 582 posts

till date they haven’t been able to give me a legitimate reason for cancelling the account and my flight

They have. They allege you broke the terms. It’s their scheme and, as members of it, we play according to their (quite transparent and, on the whole, quite fair) rules. If they think you’ve broken the terms, as frustrating as it might be, the only thing to do is to wait – fraud investigations are complex, and often have other ramifications.

The Executive Office is the top of the chain. They are usually, based on plenty of anecdotes, very good at resolving problems. You’ve been to them, from the sounds of things, so they’re aware of things. There isn’t a next level up, really.

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