Maximise your Avios, air miles and hotel points

Forums › Frequent flyer programs › The British Airways Club › Times: BA to improve 600 problem areas in £7bn overhaul › Reply To: Times: BA to improve 600 problem areas in £7bn overhaul

#572738
#572738
692 posts

I don’t agree with the staffing, or the workload, but actually I really love BA staff. I am nice to them. They are nice to me.

There’s the problem. Maybe we just need better passengers….

New to Head for Points?

Welcome!  We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.

Get 25,000 Avios with the Barclaycard Avios Plus Mastercard

GET A SIGN-UP BONUS OF 18,000 VIRGIN POINTS!

Latest Forum Posts

Get 50,000 bonus points (worth 50,000 Avios) and £400 of dining credit with The Platinum Card

Check reward flight availability instantly for free!

See a whole year of reward seat availability on one page at SeatSpy.com

Special offer: Get 30,000 bonus Hilton Honors points until 14th August 2025

Booking a luxury hotel?

Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.

SME? Get the only free credit card with points which convert to Avios

Get points worth 20,000 Avios with 'first year free' American Express Gold

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.

Got it!