Reply To: HSBC Premier World Elite: Loss of iPass

[points_worrier]

rams wrote:

When I called just now, they say there is a relationship so I’ve opened a complaint for it not working…

Certainly worth complaining.
Also worth emailing help [at] ipass.com to confirm that HSBC have in fact severed the relationship.
Do consider what you value the ipass to be: they will ask you this to resolve the complaint. For me, it genuinely was a factor in me deciding the renew my card, as I like the in-flight wifi it offers.