Reply To: Stays not crediting

[SBIre]

E wrote:

Was it Heathrow? I had problems with them. Once the points didn’t post. Twice, in the days when you didn’t get points on F&B spend at a Moxy, they changed my invoices to show the room only rate as only half of what it was and a mysterious breakfast charge (which we didn’t have and wasn’t in the room only rate of course) to being the other half. I only saw this because I insisted on a paper bill on checkout. Caused me no end of problems with my company expenses though as we have a cap on F&B per diems. I stayed three times there as it was convenient but had problems every time before deciding to stay somewhere else a little less convenient but without the hassle. Not been back since then and wouldn’t. Just felt dishonest.

Weird – that is my LHR go to and I’ve never had any issues in maybe 10 stays in the recent past