Reply To: What’s happened to Amex customer service?

[JDB]

can2 wrote:

@rich4423 I think this is simply the trade off. By spending just £10k on a BAPP, if you get 15k Avios and a 241 voucher, this generosity should be paid for by someone. And this is the result.
I use some of these “high customer satisfaction” banks, but I don’t get anything at all back from them. Nothing. Just 80s style good banking. No frills no benefits.

The big difference is that Amex charges large fees to hold many of its cards and high fees to merchants. It previously prided itself on offering superior customer service vs every other provider and it did provide that better service. It no longer does. Amex is now just one of many providers without a USP; there’s plenty they could do but they are very complacent/arrogant and rely upon a rich US parent to subsidise the UK business