Reply To: Amex Platinum Refund Protection

[JDB]

@Andre182 – I would press Celine for a full cash refund which they might be a bit arsey about, but will ultimately offer. Amex would not only offer you £140 less than the price you paid (seriously, £440 for a pair of sunglasses!) but ought to refuse your claim because the retailer will take back the glasses, albeit for a store credit. If you had bought the sunglasses online you would have been better protected, so the moral of the story is buy online and that excellent, high quality sunglasses are available more cheaply from brands/stores that will unhesitatingly refund you in cash.