Reply To: Paid upgrade on AF, no meal for me!

[executiveclubber]

You’re right to want something for this, so I’d pursue it on principle even though it’s a small sum!

Agree with above, see if you can find any reference in the app to a meal and dispute as a last effort (as I’m not sure how far you’d get, technically Amex should probably discard it but it’s worth a try).

This press release on their website makes no reference to “subject to availability” so anyone reasonable would assume they’d get one. https://corporate.airfrance.com/en/press-releases/new-gourmet-meal-box-business-air-france-short-haul-flights

Before trying the dispute route, perhaps go back to Air France with a short and to the point complaint in the first instance, emailing one of their execs for a full refund of the upgrade fare – I wouldn’t bother asking for partial refund as it might make a bit more work for them – some of their emails are apparently here https://www.elliott.org/company-contacts/air-france/