Reply To: Transfer from Virgin Points to Hilton

[Big Ern]

HughM wrote:

The number 0344 209 2722 takes about an hour to be answered in the evening and at weekends, but I have found it gets answered much more quickly during weekday office hours.
They say you should receive e-mail confirmation from Virgin within a couple of hours, showing the number of points transferred to Hilton. In my experience, this never happens and the transfer itself may never appear. So I agree: “the airline is not keen to facilitate it” but that’s the procedure.

As an update this phone number worked a treat. Ten minute wait.