Reply To: Nice new Barclaycard, but can’t get it to work for certain transactions

[Misty]

executiveclubber wrote:

Yes you’d complain to Barclaycard as you were unable to use your card and unable to resolve it, you can of course mention the staff member was kind and tried his best but that the policies clearly let him down. That way you’re hopefully not getting anyone into trouble. It’s the way I usually do it and it always seems to work!

PS — Keep your complaint short and ask for £100

Thank you, I think I was so relieved that it was working as I need to put a clarge spend through, I never thought to complain.

I’m wondering if we complain in a nice way, maybe somebody up high might notice it, and give all the customer services people at the call center some decent training. One thing upset me more than anything else was the blatant lie that they would call beck in 24 hours, I just don’t understand why they would lie like that – it makes me sad.