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Forums Other Flight changes and cancellations help Damaged luggage in Doha on transit Reply To: Damaged luggage in Doha on transit

LD27 214 posts

So sorry to hear that. Is the suitcase useable?

Can’t help with Qatar. But once flew Alitalia from Rome to Kansai. My suitcase arrived shattered and unusable. I was in transit too flying out early next day to Seoul. They said they would need a few days to process claim. After much discussion and as I was returning to KIX before flying back to Italy, they found me a used suitcase which I could use until final departure. It was a pain transferring everything across but meant I could continue my journey. Before finally departing KIX I had to swap back to my damaged suitcase. They bound it with gaffer tape. I had to sign a waiver that suitcase was already severely damaged. On return to UK, Alitalia sent me around €100 compensation. As suitcase was old, I accepted the payment.

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