Reply To: Amex bonus after 2 years with different cards question

[SteveJ]

@Flying, NEVER rely on BA’s chat agents. As @Zio says they get it wrong all the time and you have very little comeback of they do. Even your screenshots would generate only say 5k points compensation, not the full SUB you’ve missed out on when they inevitably get it wrong.

Anyone wanting to play the SUB game really has to up their own admin. Keeping the cancellation date letter Amex send is the minimum for anyone who wants to play the game IMHO.