Reply To: Curve card keeps declining/getting blocked

[NorthernLass]

I got a pathetic (albeit swift) response saying I need to contact the fraud department of the underlying card (Virgin) re all the declined in-store transactions, even though I had told them Curve was still working online.

My Virgin card is actually expiring soon, so last night I tried to replace it with the new one and just kept getting the message that it couldn’t be done and I need to contact the provider.

If it wasn’t for my HH visa still working (for now, anyway!) I would close the account now.