Reply To: The state of UK lounges

[jj]

The corporate world is littered with the carcasses of businesses that once had a reputation for quality that began to take their customers for schmucks. The facade is maintained for a while, then the empty shell collapses under the weight of unmet customer expectations.

Bluntly, anyone who pays more than £5 to enter most contract lounges is either a achmuck or will not be back. Unless higher quality is enforced, I give the Priority Pass no more than 5-10 years before it goes the way of Rover, Karen Millen, Jamie’s and countless other examples of corporate greed.

To be fair, I don’t share the view that the BA lounges are dire. They’re always shabby, often grubby, and occasionally too busy, but decent food and drink is always available, and the environment is considerably better than the terminal outside. In contrast, the only contract lounge I’d ever want to visit again is in Calgary.