Reply To: Amex offers – Google Store cashback and trade-in credit.

[CarpalTravel]

Rui N. wrote:

Don’t use their trade in service. They are awful and will claim your phone is worth £0 with no chance of recourse.
Had to do a chargeback on my Amex recently because of that (upheld by Amex).
Check trustpilot for dozens of similar cases.
Be aware please.

Just to add balance – my trade in went through fine and for the full (and at the time, increased) amount.

Aware of a potential issue however, I decided to try and be ready for trouble by filming the phone in clear lighting, showing it off looking immaculate, undamaged and powering on/off and showing the “about phone” content. I continued (all in one sitting) to then pack it carefully (the provided bag was pathetic, so I added a healthy coating of bubblewrap), finally showing it off with its labels.