Reply To: Shanghai flights cancelled

[JDB]

@Jon it wouldn’t appear Virgin did get its wrists slapped in view of the brazenness of the email sent to the cancelled Shanghai passengers. That wholly inappropriate and potentially unlawful email comes from the No.2 (how appropriate) customer service executive at the airline so it is clearly an official policy. The boss is always keen to entertain the trade and press telling other airlines and airports how to do their jobs, so now he needs to put his own house in order.

Virgin should be required to send a corrected email in the coming hours and also required to revisit all the cases of the São Paulo and Hong Kong pax who were unwittingly bullied into taking a refund in the same manner that Wizz was held to account.