Forums › Frequent flyer programs › Virgin Flying Club › Shanghai flights cancelled › Reply To: Shanghai flights cancelled
@AJA – BA’s Hong Kong rebooking policy is +/- 1 day. They are trying to re-accommodate people not give them the opportunity to change their holiday plans which seems fair enough. The aim is also to manage the flow of rebookings. The intended purpose of the “at the passenger’s convenience” phrase is, for example, to allow short trips to be rearranged at a future date as the cancellation stops the original journey being viable.
@manilabay – don’t thank Virgin for the speedy rerouting – they were not planning to offer that in the same way they didn’t do so properly for São Paulo and Hong Kong where you noted they got you to take a refund. Thank the CAA who also had the specific issue of PE in mind as not all airlines offer that class. The prima facie evidence in the email made their life easier! Virgin pretends to be all cuddly and nice but that’s just an illusion they try to create.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
-
SBIre on Wimbledon 2025
-
SamG on Chat thread – Tuesday 8th July
-
SamG on London City Airport reward seat availability only 2 economy seats
-
rt112 on Chat thread – Tuesday 8th July
-
Candor on Amex Dining
-
tiriavpo on Cancelling a Companion Voucher Booking
-
BA Flyer IHG Stayer on London City Airport reward seat availability only 2 economy seats
-
BA Flyer IHG Stayer on Chat thread – Monday 7th July
-
BA Flyer IHG Stayer on BA free cancellation within 24 hours
-
jordanbmz on App update – reward flights
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.