Forums › Other › Flight changes and cancellations help › Cloudstrike IT Issues – Extraordinary Circumstance for UK261? › Reply To: Cloudstrike IT Issues – Extraordinary Circumstance for UK261?
Given the size, scale and sudden nature of the event I’d say it’s undeniably extraordinary circumstances. A well assured and globally trusted cyber security software package went wrong which is pretty extreme.
Additionally, how the software in question works, the companies affected had no choice in deployment of the patch, it got pushed out, so they wouldn’t be able to check it themselves or delay until others have implemented first. Again this adds to the extreme nature of the event
If a company chooses to deploy a patch that wrecks there network, that’s just bad management and process’s and wouldn’t be extraordinary. But the fact they had this forced upon their network from a trusted source is extraordinary
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
- shanghaiguizi on Be our guest voucher time
- Ladyshopper on Best business class lounge in Doha
- JDB on Hilton Debit Card UK
- meta on Meliá Black Friday Sales
- NorthernLass on Flight booked BY Avios which I cannot cancel
- Panda Mick on Chat thread – Monday 4th November
- OnTheRun on Etihad miles expired (due to slow customer service) – advice?
- NorthernLass on Question re 241 Amex voucher
- Gosia44 on Availability alert now available in Avios app
- NorthernLass on Qatar Airways – Doha connection
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.