Reply To: BA never issued Avios e-ticket

[Wiseoldman]

This expectation of all the onus being on the passengers is unreasonable. BA IT is terrible and they need to take responsibility for the issues. Emails being sent to all non-paid tickets 48/72 hours should be mandatory to avoid issues. They should be able to separate the travel agent/BA holiday tickets from this.

We all have to check and double check but lives do get in the way and most people do have real/busy lives that dont revolve around chasing airlines. We are too forgiving and expect too little of our airlines & other suppliers. They have all the T*C’s in their favour and we are just “rule takers”. Its not like we can go elsewhere with limited choice and competition.

Why are CEO’s not responsible personally for these known issues? In my company if issues occur more than x number of times they need to be fixed!